Refunds and disputes · Concept
If a deal doesn't close.
Example outcomes of a reservation, shown before anyone pays. The structure is ours; every term marked Set by TruHerd is yours to decide.
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The deposit is paid
The animal is held for the buyer.
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The reservation window opens
Inspection, balance, handover. Then one of four endings.
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It completes
Inspection passes, the balance is paid, and the record transfers to the buyer. The usual ending
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The buyer cancels
Before inspection. What happens to the deposit: Set by TruHerd
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The vet check fails
A licensed vet raises a problem. Whether it ends the sale, who pays for the check, and what's refunded: Set by TruHerd
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The seller can't deliver
The animal can't be released as listed. The buyer's remedy: Set by TruHerd
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When the two sides disagree
- Raise a dispute
- From the reservation, with photos and documents
- Deposit while it's open
- Set by TruHerd
- Who decides
- Set by TruHerd
- Response time
- Set by TruHerd
- Record of the outcome
- Kept on both parties' invoices
Sample data. Payment is by card through Stripe; how deposits are held, released and refunded depends on the integration TruHerd chooses.